Shipping & Returns

At AUVORI, we want every order to arrive smoothly and every customer to feel confident shopping with us.

Shipping

We currently ship to customers within the United States.

Shipping Cost

We offer free standard shipping on every order.

Processing Time

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery

After processing, most orders are delivered within approximately 3–5 business days.

Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our control.

Multiple Packages

Some orders may contain products stored at different fulfillment locations. In these cases, your order may arrive in more than one package and tracking information may be provided separately.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order. Contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing. AUVORI is not responsible for packages delivered to an incorrectly entered address.

Lost or Delayed Packages

If your tracking information shows no movement for several business days, or your package appears to be lost, please contact us so we can help investigate the issue with the shipping carrier.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must be:

Unused and in its original condition
In its original packaging
Accompanied by proof of purchase

Please contact us before returning anything. Do not mail a return to the address shown on your package, as our return locations may vary by product.

Returns sent without prior authorization may not be accepted or refunded.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery and include:

Your order number
A description of the issue
Clear photos or videos of the item and packaging

After reviewing the information, we will provide the appropriate resolution, which may include a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs for unwanted items, sizing concerns, or changes of mind.

If we confirm that an item arrived damaged, defective, or incorrect, AUVORI will provide instructions for resolving the issue at no additional cost to you.

Original shipping charges, when applicable, are nonrefundable.

Nonreturnable Items

For health and hygiene reasons, certain opened or used pet-care and grooming products may not be eligible for return.

We also cannot accept:

Used, washed, stained, or damaged merchandise
Items missing original packaging or components
Gift cards
Final-sale items
Returns requested more than 30 days after delivery

Refunds

Once an approved return is received and inspected, we will notify you of the decision.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or card provider to post the refund.